Responsible Gaming
Gaming Should Be Entertainment
At Nine Casino, we believe that online gaming should be an enjoyable form of entertainment only. Gambling should never be viewed as a way to earn money, solve financial problems, or escape from difficulties. If you find yourself gambling to make money or relieve stress, please seek help immediately.
We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with online gaming.
Age Verification
Nine Casino is strictly for players aged 18 years and over (or the legal age of majority in your jurisdiction). By using our platform, you confirm that you meet this age requirement.
We take age verification seriously and reserve the right to request proof of identity and age at any time. Underage gambling is illegal and harmful.
Warning Signs of Problem Gambling
Please be aware of the following warning signs that may indicate problem gambling:
- Chasing losses: Continuing to gamble to recover money you've lost
- Hiding gambling activity: Keeping your gaming secret from family or friends
- Loss of control: Gambling longer or with more money than intended
- Neglecting responsibilities: Missing work, school, or family commitments due to gaming
- Financial strain: Borrowing money or using credit to fund gambling
- Mood changes: Feeling anxious, irritable, or depressed when not gambling
- Escalating stakes: Needing to bet more to achieve the same excitement
- Failed attempts to stop: Repeatedly trying but failing to reduce gaming activity
If you recognise any of these signs in yourself or someone else, please reach out for support.
Self-Help Tools & Features
Nine Casino provides the following responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose over a set period
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have spent
- Time-Out: Take a temporary break from your account (ranging from 24 hours to several months)
- Self-Exclusion: Permanently or temporarily close your account if you feel you cannot control your gambling
To access these tools, please visit your account settings or contact our customer support team.
Support Organisations & Resources
If you are struggling with problem gambling, professional help is available. The following organisations offer free, confidential support:
United Kingdom
- GamCare: Free confidential information, advice, and support for problem gamblers and their families.
www.gamcare.org.uk | Helpline: 0808 8020 133 - GamStop: The UK's National Self-Exclusion Scheme. Register to self-exclude from all online gambling operators at once.
www.gamstop.co.uk - Gamblers Anonymous: Peer support meetings for those with a gambling problem.
www.gamblersanonymous.org.uk
Australia
- Gambling Help Online: Free and confidential counselling and support services.
www.gamblinghelponline.org.au | 1800 858 858
Canada
- Responsible Gambling Council: Evidence-based information and resources.
www.responsiblegambling.org
United States
- National Council on Problem Gambling: Confidential helpline and referral services.
www.ncpgambling.org | 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA): Information and support for problem gambling.
www.bzga.de | Telefonberatung: 0800 137 27 00
If You Need Help, Reach Out Today
Problem gambling is treatable, and support is available. If you or someone you know is struggling with gambling, please don't hesitate to contact one of the organisations listed above. They offer free, confidential advice and can help you develop a plan to regain control.
You don't have to face this alone. Help is just a phone call or click away.
Our Commitment
Nine Casino is committed to operating responsibly and supporting the wellbeing of our players. We comply with all UK gambling regulations and work closely with responsible gaming organisations to provide the best possible safeguards.
For more information about our responsible gaming policies, please contact our customer support team at [email protected].